- Published: 26 December 2015
- Hits: 3140
MSR Umbrella offer a standard value Umbrella service for our client, but we appreciate some of our clients would like extra services and support. We understand most of the service provider charge small fees for every extra services but we are not going to charge for additional services including;
- Manual processing of expenses
- Conducting one-off review of expenses
- Re-processing payroll
- Same day payments
- Payments outside of regular payroll schedule
- Posting payslips and pay summaries
- Duplicate pay or earnings documentation
- Payroll adjustments
- Statement/Certificate of Earnings
- Reference letters for 3rd parties
- Confirmation of employment letter
Service Level Agreement Time
- Bank Details Change by payroll cut-off on next working day
- CIS copy monthly Statements Next working day
- Copy of Pay Documentation Next working day
- Non-Essential Personal Details change 3 working days
- Refund Requests 5 working days
- Reprocessing of payroll 2 working days
- Statement of Earnings Next working day
- Third Party Form 3 working days