- Manual processing of expenses
- Conducting one-off review of expenses
- Re-processing payroll
- Same day payments
- Payments outside of regular payroll schedule
- Posting payslips and pay summaries
- Duplicate pay or earnings documentation
- Payroll adjustments
- Statement/Certificate of Earnings
- Reference letters for 3rd parties
- Confirmation of employment letter
Service Level Agreement Time
- Bank Details Change by payroll cut-off on next working day
- CIS copy monthly Statements Next working day
- Copy of Pay Documentation Next working day
- Non-Essential Personal Details change 3 working days
- Refund Requests 5 working days
- Reprocessing of payroll 2 working days
- Statement of Earnings Next working day
- Third Party Form 3 working days